Shipping & Return Information
At Shrisairatan Jewellers, we are committed to delivering your jewellery safely, securely, and on time. We also aim to make the return and exchange process simple and transparent for our customers.
Please read our Shipping & Return Policy carefully before placing an order.
1. Shipping Policy
Order Processing
- All orders are processed after successful payment confirmation.
- Orders are usually prepared and dispatched within 2–7 business days depending on product availability and customization requirements.
- Customized or made-to-order jewellery may require additional processing time.
Shipping Coverage
We currently offer shipping across India and may provide international shipping for selected products and locations.
Shipping availability may vary depending on delivery service coverage.
Delivery Timeline
Estimated delivery times:
- Domestic Orders (India): 3–10 business days
- International Orders: 7–21 business days (if applicable)
Please note that delivery timelines may vary due to:
- Location accessibility
- Courier delays
- Festivals or public holidays
- Weather or unforeseen circumstances
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout.
- Free shipping offers may apply on selected products or order values.
Order Tracking
Once your order is shipped, you may receive shipping confirmation and tracking details through email or phone.
2. Return & Exchange Policy
Eligible Returns
We accept returns or exchanges only under the following conditions:
- You received a damaged product
- You received the wrong item
- The issue is reported within 48 hours of delivery
To request a return or exchange, customers must provide:
- Order details
- Clear photos/videos of the product and packaging
- Description of the issue
Non-Returnable Products
The following items are not eligible for return or exchange:
- Customized or personalized jewellery
- Astrology-recommended gemstones once approved
- Products damaged after delivery due to misuse or improper handling
- Used items without original packaging
Return Conditions
Returned products must:
- Be unused and in original condition
- Include original packaging, certificates, and invoice (if applicable)
Products that do not meet these conditions may not qualify for return or exchange.
3. Refund Process
If a return request is approved:
- Refunds will be processed to the original payment method
- Processing time may take 7–10 business days depending on your bank or payment provider
Shipping charges are generally non-refundable unless the return is due to our error.
4. Exchange Policy
Eligible products may be exchanged based on:
- Product availability
- Verification of return condition
Exchange shipping timelines may vary depending on the replacement product.
5. Damaged or Lost Shipments
If your package arrives visibly damaged:
- Please record photos/videos before opening
- Contact us immediately for assistance
In case of lost shipments, we will coordinate with the courier partner to investigate and resolve the issue.
6. Contact Us
For shipping, return, or exchange support, please contact us:
Email :
support@shrisairatanjewellers.com
Shrisairatan Jewellers
Committed to quality, trust, and customer satisfaction.