Refund Policy – Shree Sai Ratan and Jewellers
For the purpose of this Refund Policy, the terms “we”, “us”, and “our” shall refer to KRISHAN KUMAR SHARMA, having its registered/operational office at 30-B Hanuman Mandir Complex, Central Delhi, Delhi 110001. The terms “you”, “your”, and “customer” refer to any individual or entity purchasing from or visiting our website.
General Policy
We value your trust and strive to provide only the highest quality of jewelry. However, due to the nature of our products, refunds are subject to specific conditions outlined below.
Eligibility for Refunds
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Custom or Made-to-Order Products
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No refund or return is applicable on custom-made, engraved, or specially ordered items.
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Ready-Made Products
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Refunds are eligible only in the case of:
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Defective or damaged product received.
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Incorrect item delivered.
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Conditions for Refunds
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The request must be initiated within 3 days of receiving the product.
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Product must be unused, in its original packaging, and accompanied by the original invoice and certificate (if any).
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We reserve the right to inspect and verify the product before processing any refund.
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Refund Process
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To initiate a refund, please email us at [your email address] or call us at [your phone number], mentioning your order number and reason for refund.
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After approval, you will be required to courier the product to our registered address at your own cost.
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Once the product is received and inspected, the refund will be processed within 7–10 business days to the original mode of payment.
Non-Refundable Items
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Items damaged due to misuse or neglect.
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Products that have been altered, resized, or tampered with after delivery.
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Gift cards or promotional vouchers.
Important Notes
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We do not entertain refund requests made after 3 days of product delivery.
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Shipping charges, if any, are non-refundable.
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In case of COD orders, the refund will be made via bank transfer after confirming account details.
